Partners for the Future
At Chesapeake, we strive to provide first-rate customer service for our mineral/royalty owners as well as our vendors. In order to help us deliver top-notch service we have established the Chesapeake Contact Center Hotline. It is staffed with employees dedicated to answering your questions. The Chesapeake Contact Center Hotline is open Monday through Friday from 7 a.m. to 6 p.m., Monday – Thursday, and 7 a.m. – 12 p.m., Friday, Central Standard Time.
You can reach us at 877-CHK-1GAS (877-245-1427).
Frequently Asked Questions
What kind of calls does the Contact Center take?
The Contact Center fields calls from many areas of Chesapeake including all division orders, accounts payable, accounts receivable, joint interest billing, revenue payments and production calls are filtered through our staff of qualified customer relations specialists. If the agent who initially takes your call cannot answer your question, you are quickly connected to the person who can. If you are directed to voicemail, simply leave your information and someone will get back to you within one to two business days.
How does it work?
The Contact Center makes use of all available resources to meet your needs. We use your personally assigned owner account number (or vendor number) to see all changes and updates made to your account. With our extensive documentation process, we’re able to see any past issues you’ve experienced and how those issues were resolved. This allows us to become immediately informed about your unique relationship with Chesapeake. It also allows us to easily discern which operating area you are calling from and efficiently direct you to the correct regional contact if necessary.
How long have you been in service?
The Contact Center has been open since June 2008. Since then, we have received thousands of calls from royalty owners and vendors across the country and stand ready to assist you.