Working with Our Owners
Operating on someone's land is a responsibility Chesapeake takes seriously. We work to build long-term relationships with our royalty and surface owners through transparent communication and by being accessible.
Critical to this commitment are active listening and two-way communication. Multiple groups across Chesapeake (including Land, Corporate Communications, Field Service Operations and Health, Safety, Environment and Regulatory (HSER) departments) work together to proactively address questions and concerns of our royalty and surface owners.
In addition to these teams of employees, we also offer our Owner Relations Department as a central information hub for owners. Owners may call or email this group about topics such as lease agreements, payments and production.
It is our goal to meet owner needs efficiently, often with one phone call or email. When a communication is received through our Owner Relations Department, our intention is to listen and respond directly. Our Owner Relations team representatives receive comprehensive training to enable them to listen effectively and respond with the resources needed. In 2019, more than 75% of the communications received were handled within the Owner Relations group.
Each contact received by our Owner Relations team is tracked through a system that allows us to document the nature of the communications received and assign specialized employees for response, if necessary. More than just for tracking, the program creates accountability across our organization, enabling Owner Relations team members and business unit supervisors to monitor the timeliness of our owner communications, report lessons learned and improve our processes.
Should an owner choose to access our website for information, there is a dedicated page for owner information including FAQs, important documents and administrative forms in both English and in Spanish. In 2019 we enhanced the owner portal, allowing owners to update personal information by logging into their account and making the updates themselves, rather than emailing or completing and mailing forms to Chesapeake.
Welcoming WildHorse Owners
In early 2019 Chesapeake closed on the acquisition of WildHorse Resource Development Corporation, adding assets in the Brazos Valley area of Texas to our portfolio. In preparing to incorporate the more than 17,000 WildHorse owners into Chesapeake, we took proactive steps to ensure consistency, transparency and accessibility.